There are no refunds issued for digital products for any reason.

We recommend contacting us if you have any questions before you purchase or for assistance if you experience any issues receiving or downloading our products. You may end your subscription to any offering at any time.

It is the purchaser's responsibility to access and download any digital product offered within one month of purchase.

There are absolutely no refunds on Coaching and Consulting because once we spend our time with you, we can’t get it back. We cannot guarantee results in a coaching or consulting relationship because results depend on your openness to being coached and your willingness to do the work.

If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments.

Upon providing deposit or full program payment you are authorizing Mensimah Shabazz, PhD to process your payment. You are responsible for full payment of fees for all consultations. All installments must be paid on a timely basis.

If you have to miss a session for a family emergency, and an appropriate notice is given (24 hours), the payment will be applied to the next unpaid session.

Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our sessions together. If you’re late for your appointment, you lose that time. If you don’t show up without notice, you’ll be charged 50% of agreed upon fee. In turn, we promise to honor our appointments and be on time as well.

We understand life happens and there are circumstances that may prevent you from starting or even completing your coaching or downloading a digital product within an appropriate timeline. However, if you pay for coaching services or a digital product and fail to start or have your initial session within one month of your initial payment, you will forfeit 50% of any payments received.

Attempts will be made to provide you with a comparable service through a digital product or online program within three months of your initial payment; however, one on one coaching services are not guaranteed as coaching program offerings and pricing may have changed since your initial payment. After three months from your initial payment, you will be required to sign a new contract for new and existing coaching services.

If you invest with us using a multi-pay or payment plan and you decide to stay in the program, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 7-day grace period to send us your new information. If we do not get your information up-to-date during that grace period, program access will be suspended. If you aren’t able to bring your account into good standing within 7 days after that, then we will reluctantly terminate the contract.

Contact us

All good relationships require upfront communication and it is imperative to discuss interests and concerns. Exceptional accommodations may be provided due to extenuating circumstances. If you have any questions about our Returns and Refunds Policy, please contact us: info@mensimah.com